Legal

Cancellation Policy

Last updated 24 June 2026

DRAFT — not legal advice. This is an auto-generated working draft for the owner to review. It must be checked by a qualified lawyer and professionally translated (Hebrew & Arabic) before the site goes live and accepts payment.

This policy is confirmed by the owner. The automated refund logic (built with the payment provider in Phase 4) will enforce these tiers exactly. Still pending final lawyer review and translation.

1. Summary

Full refund (100%) for cancellations made more than 5 days before check-in.

50% refund for cancellations made between 1 and 5 days before check-in. This also applies to last-minute bookings (booked for a check-in within the next 3 days).

No refund (0%) for cancellations made within 1 day of check-in (the day before, or the day of arrival) and for no-shows.

2. How timing is measured

Timing is measured against the check-in time — 14:00 Jerusalem time on your arrival date.

3. How to cancel

Contact the host through this website or via WhatsApp, quoting your booking reference. Your cancellation takes effect when we confirm it.

4. Refunds

Eligible refunds are issued to your original payment method through our payment provider, and typically appear within a few business days depending on your bank or card issuer.

5. If we cancel

If we have to cancel your booking (for example due to a cross-platform double booking or circumstances beyond our control), you receive a full refund.